How to request deletion
Chorably: Family Chores is operated by Frans le Roux, trading as Nexlogic. You can request deletion without access to an installed app.
Send your request
Email admin@nexlogic.co.za with the subject "Chorably account deletion". Tell us the Google email used for your parent sign-in and whether you want to delete your own account, a child profile you are authorised to manage, or the whole family. Do not include passwords, sign-in codes, recovery codes or unnecessary information about a child. We will verify the account and your authority; simply knowing an email address is not enough.
What will be deleted
We will confirm the affected account, profiles, linked devices, encrypted private content and associated activity, points and reward records. Another authorised parent may hold independent rights in shared family data, so we will explain the applicable scope before an irreversible operation. Deleting your Google account is a separate Google process; we cannot do that for you.
What may remain
Minimal opaque deletion markers are retained to stop old backups from restoring deleted profiles. Limited records may also be retained where required for security, fraud prevention or legal obligations; we will explain the reason and applicable retention in our response. Routine encrypted backups expire after 30 calendar days and are removed by the next successful backup run; any restored data must have applicable deletions reapplied before access. Storage reclamation is separate from removal of the usable backup. Independent exports or copies held by other people cannot be recalled. Offline phones cannot be remotely cleared until they reconnect.
Inside the app
An authorised family creator or delegate can also use Settings → selected child → Permanently delete child and complete fresh account confirmation. Removing a linked phone, resetting test history or uninstalling the app is different from deleting an account.
Follow up
Use the same email thread to ask about the progress of your request. We will distinguish a received request, identity verification, accepted deletion and completed deletion.