Effective date: 30 September 2026.
Who we are
Nexlogic is operated by Frans le Roux and Louis van der Walt, trading together as Nexlogic. Nexlogic is not currently an incorporated company.
Our business and correspondence address is 169 Harpuisbos Street, Langebaan, South Africa. Contact Frans le Roux on 082 713 7802 or at admin@nexlogic.co.za.
Frans le Roux is our Information Officer. Privacy questions and requests may be sent to admin@nexlogic.co.za. This notice does not represent that Information Officer registration has been completed.
What this notice covers
This notice explains information handling for our website, accounts, enquiries and review-management pilot. Planned integrations are identified separately below. It covers business contacts and people whose information appears in reviews.
Nexlogic determines the purposes of its own account administration, customer communications and service administration. Where we process information solely on a customer's instructions, we act as an operator for that customer. A customer's authority to manage a business listing does not remove the privacy rights of reviewers and other people.
Information and purposes
We receive account and contact information directly from you, including your email address for service communications. We also receive business/location names, submitted listing links, order records, service settings, instructions and support messages. Required fields are identified on the relevant form; without the necessary contact and listing details we may not be able to provide your requested service.
We also process technical and service records to operate the website, investigate failures, protect access and record authorised changes. The applicable justification depends on the activity: fulfilling your service request or contract, meeting legal obligations, appropriately assessed legitimate interests, or consent where required. Marketing permission is separate from creating an account.
Planned Google Business Profile integration
Nexlogic is developing a Google Business Profile integration. When it becomes available and you authorise access, Nexlogic will access the business-profile and review information needed to provide your selected service. Relevant review text and business instructions will be processed by our configured AI service to prepare suggested replies. Where a second AI check is used, it is automated and does not constitute human review. We will identify the applicable providers and explain how to disconnect access and request deletion before you connect your account. You may also contact admin@nexlogic.co.za about access or deletion.
This integration is subject to Google granting the required API access. Examples independently created for our website are illustrative and are not reviews retrieved from Google Maps.
AI and review replies
For the planned review-management service, the selected AI provider will receive the review content and relevant business instructions needed to prepare a reply. Where a second automated check is used, the proposed reply and relevant context are processed for that check too. We will identify the provider and explain applicable overseas processing before activating the service for your account.
AI generation and checking can make mistakes. A second AI check is not human review. Any future automatic-publication service requires a separate agreed scope and customer authorisation.
Please do not add unnecessary sensitive or confidential information to business instructions. Contact us if review material includes information that requires special handling, including children's information or private health details.
Other services and overseas processing
When the planned Google Business Profile integration is enabled with your authorisation, Google will provide the relevant business-profile and review information. Google's handling of information is explained in its Privacy Policy.
Our self-hosted servers and backups are located in South Africa. Our production website uses Afrihost hosting. Email-delivery providers receive recipient addresses and message content when delivering service communications; applicable providers will be identified before the connected review-management service is activated. Cloudflare protects a service API connection where that route is used. These arrangements do not mean that every website visit or service request passes through every provider.
Selecting a local AI model does not establish that the entire service, including Google and other external services, processes information only in South Africa.
External services may process information outside South Africa. Applicable providers and transfer safeguards must be explained before an overseas-processing service is enabled. The service configuration determines which external AI provider receives review information.
Cookies and technical information
Our public website uses WordPress and security services. Hosting and security systems may process IP addresses and technical request information to deliver the website and protect it against misuse. Login functions may use cookies to maintain an authenticated session. Browser settings allow you to restrict or remove cookies; blocking functional cookies can affect login features.
The public website currently does not offer a WooCommerce checkout. If we introduce optional analytics, advertising cookies or additional account and shopping features, we will explain the relevant processing and provide any choices or consent required before enabling it.
Messages and marketing
An invoice, account notice or response to a service enquiry is a service communication. Registering or making an enquiry does not itself consent to promotional campaigns.
Electronic marketing will require consent unless the limited existing-customer exception applies. Where we rely on that exception, contact details must have been obtained through a sale, the promotion must concern our own similar services, and an opportunity to object must be provided at collection and in each message. We identify the sender and provide a way to unsubscribe. A minimal suppression record may be kept to respect an objection.
Retention and security
Records should be kept only for the service purpose, applicable legal recordkeeping, or another lawful reason. Financial records, account and service records, message content and backups serve different purposes and should not automatically share the same retention period. For retention questions or a request to remove information, contact the Information Officer. Closing an account does not require the removal of records that we must lawfully retain.
Our service controls include restricted staff access and authenticated backend connections. These controls do not guarantee absolute security. Where a security compromise triggers a legal notification duty, affected people and the Information Regulator must be notified as soon as reasonably possible, subject to lawful qualifications. Where we act as an operator, the responsible customer must be notified immediately when the operator notification duty arises.
Requests and complaints
Contact Frans le Roux at admin@nexlogic.co.za to request access, correction, qualifying deletion or restriction, to object where applicable, or to withdraw consent for future processing. We may need proportionate identity verification. We will explain any lawful refusal or applicable access fee; objection and correction/deletion requests are free.
We can assist with the applicable forms and route a request to a customer where we process on that customer's behalf. For PAIA record-access enquiries, contact the Information Officer. A PAIA Manual must be made available separately; this notice does not replace it.
You may complain to the Information Regulator through its eServices portal. Our ordinary support target does not extend statutory deadlines.
Material changes to this notice will be communicated where appropriate. A change to this notice does not retrospectively authorise a new use of information.
See our Terms and Conditions.